Terms of Service

These Terms of Service (“Terms”) form an agreement between you and Flowressa (“Flowressa,” “we,” “us,” or “our”) regarding your access to and use of flowressa.com, including purchases made through our online store.

By accessing the website, creating an account, submitting information, or placing an order, you agree to these Terms and the policies incorporated into them. If you do not agree, you should not use the website or place an order.

You must have the legal capacity to enter into a binding agreement in your jurisdiction. If you are under the age of legal majority, you may use the website only with the involvement and permission of a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

• Do not share your password with unauthorized persons.
• Notify us promptly if you suspect unauthorized account access.
• Keep your contact, billing, and shipping information accurate.
• Do not create accounts using false identities or another person’s information.

We aim to present product descriptions, images, specifications, colors, availability, and other information as accurately as reasonably possible. However, actual colors may vary because of lighting, screen settings, manufacturing variations, or photography.

Product packaging, included accessories, design details, and specifications may be updated by manufacturers where the change does not materially reduce the product’s intended function or quality.

• Products are offered subject to availability.
• We may limit quantities available to any customer, address, region, or order.
• Product information is provided for general shopping purposes and is not medical advice.
• Always follow product instructions, warnings, age restrictions, and safety guidance.

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges that we received your request but does not necessarily mean the order has been finally accepted.

We may review, accept, decline, limit, or cancel an order where reasonably necessary, including for product unavailability, suspected fraud, payment failure, incorrect pricing, shipping restrictions, duplicate orders, or information that cannot be verified.

If we cancel an order after receiving payment, we will arrange a refund of the affected amount to the original payment method, subject to the processing times of the payment provider.

Prices are displayed in the currency shown on the website or during checkout. Prices, promotions, product availability, and shipping charges may change before an order is submitted.

The final checkout page will display the amounts payable before you confirm the order, including product charges, shipping costs, and applicable taxes or fees collected by Flowressa.

• Payment authorization: you authorize the selected payment provider to charge the amount shown during checkout.
• Accuracy: you agree to provide valid billing and payment information.
• Payment failure: an order may be delayed or cancelled if authorization is declined or reversed.
• Customs charges: import duties, local taxes, and customs fees not collected during checkout may be payable by the recipient.

If an obvious pricing or product-information error is identified, we may contact you to confirm the corrected details or cancel and refund the affected order, as permitted by applicable law.

Shipping options, estimated delivery periods, and available destinations are shown during checkout or in our Shipping Policy. Delivery estimates begin after order processing and are not guaranteed arrival dates unless expressly stated otherwise.

Delays may occur because of carrier operations, weather, customs, public holidays, address issues, high demand, security checks, or events outside our reasonable control. Where required by applicable law, we will provide the remedies or notices required for a material delay.

• You are responsible for providing a complete and deliverable shipping address.
• Tracking may require time to update after a parcel is handed to the carrier.
• A shipment may be divided into multiple packages.
• Additional charges caused by an incorrect address or repeated delivery failure may apply where legally permitted.

Returns, exchanges, damaged-item claims, and refunds are handled according to our Return Policy and any mandatory consumer rights that apply to your purchase.

For hygiene, health, and safety reasons, certain opened, used, unsealed, personalized, or intimate beauty and personal-care products may not be eligible for return unless defective or otherwise protected by applicable law.

Approved refunds are normally issued to the original payment method. Banks and payment providers may require additional time to display the refunded amount.

Promotions, coupon codes, gifts, bundles, and special offers may be subject to separate conditions shown with the offer. Unless stated otherwise:

• Offers are available for a limited time and while supplies last.
• Only one promotional code may be applied per order.
• Offers cannot be redeemed for cash or applied retroactively.
• Excluded products, minimum order values, regional limits, and quantity limits may apply.
• A promotional gift may need to be returned if the qualifying purchase is returned.

We may correct, suspend, or end a promotion where there is an error, abuse, fraud, technical issue, or other reasonable business need, subject to applicable law.

You may be able to submit reviews, comments, photographs, questions, or other content. You remain responsible for content you submit and confirm that you have the rights needed to share it.

By submitting content to Flowressa, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute that content for operating, improving, and promoting Flowressa, to the extent permitted by law.

• Content must be honest and based on your genuine experience.
• Content must not be unlawful, abusive, misleading, discriminatory, defamatory, or infringing.
• Do not publish private information about another person without permission.
• Commercial spam, malware, and manipulated reviews are prohibited.

We may moderate or remove content that violates these Terms, applicable law, or platform integrity standards.

The website and its content—including the Flowressa name, branding, logos, layout, graphics, text, photography, product presentation, icons, and software—are owned by or licensed to Flowressa and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the website for personal shopping and other lawful, non-commercial purposes.

You may not copy, reproduce, republish, distribute, modify, sell, scrape, reverse engineer, or commercially exploit protected website content without prior written permission, except where applicable law expressly permits the activity.

You agree not to use Flowressa to:

• Violate any law, regulation, court order, or third-party right.
• Commit fraud, identity theft, payment abuse, or unauthorized transactions.
• Introduce malware, harmful code, automated attacks, or security threats.
• Interfere with the website, servers, checkout, accounts, or other users.
• Scrape, crawl, extract, or collect website data through unauthorized automated means.
• Circumvent access controls, quantity limits, geographic restrictions, or promotion rules.
• Impersonate another person or misrepresent your identity or affiliation.
• Resell products in violation of law, safety requirements, or written restrictions.

The website may use or link to third-party services such as payment processors, shipping carriers, analytics tools, social networks, and external websites.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party content, availability, security, policies, or conduct, except to the extent liability cannot legally be excluded.

We aim to keep the website accurate, secure, and available, but we do not promise that access will always be uninterrupted, error-free, or free from every harmful component.

Beauty, skincare, massage, hair, nail, and oral-care products may produce different results for different users. Product information on the website is general and is not a substitute for professional medical, dental, or dermatological advice.

Stop using a product and seek appropriate professional advice if you experience an adverse reaction, injury, or other health concern. Follow all instructions, warnings, patch-test guidance, and age restrictions supplied with the product.

To the maximum extent permitted by applicable law, Flowressa will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from use of the website or products where such losses were not reasonably foreseeable.

Where liability may lawfully be limited, our aggregate liability relating to a specific order will not exceed the amount paid for the products giving rise to the claim.

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, intentional misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.

We may suspend or restrict access to an account or website feature where reasonably necessary to investigate fraud, protect customers, secure the website, comply with law, or address a material violation of these Terms.

You may stop using the website at any time. Account closure does not remove obligations or rights that arose before closure, including payment obligations, return conditions, intellectual-property rights, and provisions intended to survive termination.

These Terms are governed by the laws applicable to the operator of Flowressa, without depriving consumers of mandatory protections provided by the laws of their country or place of residence.

Before starting formal proceedings, we encourage you to contact us so we can try to resolve the matter directly. Any dispute that cannot be resolved informally may be submitted to the courts or consumer-resolution bodies having jurisdiction under applicable law.

Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, technology, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

Severability

If a provision is found invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue where legally possible.

No Waiver

A delay or failure to enforce a provision does not waive the right to enforce that or another provision later.

Entire Agreement

These Terms, together with the policies and order details referenced in them, form the agreement between you and Flowressa concerning use of the website and purchases.

Contact Flowressa if you have a question about these Terms, an order, a product, or your use of the website.