Privacy Policy

This Privacy Policy describes how Flowressa (“Flowressa,” “we,” “us,” or “our”) handles personal information when you visit flowressa.com, purchase products, create an account, subscribe to communications, submit a review, or contact our support team.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy. The specific privacy rights available to you may depend on the country, state, or region where you live.

We may collect personal information directly from you, automatically through your use of the website, and from service providers that help operate our store.

Information You Provide

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Account information: login details, saved addresses, preferences, and account history.
• Order information: products purchased, order value, shipping method, order status, returns, refunds, and related communications.
• Communications: messages, support requests, feedback, survey responses, reviews, and other information you send to us.
• Marketing preferences: newsletter subscriptions and communication choices.

Information Collected Automatically

• Device type, browser type, operating system, screen size, and language settings.
• IP address, approximate location, access times, and referring website.
• Pages viewed, products viewed, searches, cart activity, checkout activity, and interaction with website features.
• Cookie identifiers, session identifiers, and similar technical information.

We may use personal information for the following purposes:

• Processing, confirming, fulfilling, and delivering orders.
• Managing payments, refunds, returns, exchanges, and order-related requests.
• Creating and managing customer accounts.
• Responding to questions and providing customer support.
• Sending order confirmations, shipping updates, service messages, and security notices.
• Sending marketing messages where you have consented or where otherwise permitted.
• Personalizing product recommendations and improving the shopping experience.
• Understanding website performance, customer interests, and product demand.
• Detecting fraud, misuse, security incidents, and prohibited activity.
• Meeting legal, regulatory, tax, accounting, and recordkeeping obligations.

Flowressa and the service providers supporting our website may use cookies, pixels, local storage, and similar technologies to operate the store, remember your preferences, understand website usage, measure performance, and support marketing activities.

Types of Cookies

• Essential cookies: required for functions such as the shopping cart, checkout, account login, security, and fraud prevention.
• Preference cookies: remember settings such as language, location, and store preferences.
• Analytics cookies: help us understand how visitors use the website and identify areas for improvement.
• Marketing cookies: may be used to measure campaigns and present more relevant advertising where permitted.

You may be able to manage cookies through your browser settings and any cookie preference tools made available on our website. Blocking essential cookies may affect certain store functions.

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide our services.

• Hosting and website providers that support our website, store, databases, and technical infrastructure.
• Payment providers that process transactions, verify payments, and prevent fraud.
• Shipping and logistics providers that deliver orders and provide tracking services.
• Customer support and communications providers that help us respond to inquiries and send service messages.
• Analytics and marketing providers that help measure website activity and campaign performance.
• Professional advisers such as accountants, auditors, insurers, consultants, and legal advisers.
• Authorities or other parties when required by law, legal process, or to protect rights, safety, property, and security.
• Business transaction parties in connection with a merger, acquisition, financing, restructuring, or sale of business assets.

Payments are processed through third-party payment providers made available during checkout. These providers may collect payment card information, billing details, authentication data, and fraud-prevention information according to their own privacy policies.

Flowressa generally does not receive or store your full payment card number. We may receive limited transaction information, such as payment status, payment method, transaction identifiers, and the last digits of a card where provided by the payment processor.

We retain personal information for as long as reasonably necessary to provide services, process orders, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations.

Retention periods may vary according to the type of information, the purpose for which it was collected, applicable legal requirements, and whether an ongoing business relationship exists.

When information is no longer reasonably required, we may delete it, anonymize it, or securely restrict its use, subject to technical and legal limitations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized account activity.

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

To submit a privacy request, email info@flowressa.com. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising an applicable privacy right.

Flowressa and its service providers may process personal information in countries other than the country where you live. Privacy and data-protection laws may differ between countries.

Where required, we take reasonable steps to use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

Flowressa is not intended for children under the age required to provide valid consent in their jurisdiction, and we do not knowingly request personal information directly from children.

If you believe a child has provided personal information to us without appropriate authorization, contact info@flowressa.com so we can review the request and take appropriate action.

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. Where required, we may provide additional notice of significant changes.

Contact us if you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled.