Shipping Policy

This Shipping Policy applies to orders placed through flowressa.com. It explains the general shipping process from order confirmation through delivery.

Shipping availability, methods, charges, and estimated delivery periods may vary according to the destination, product, parcel size, carrier availability, and other order details. The options currently available for your order will be shown during checkout whenever possible.

Flowressa may ship to domestic and international destinations supported by the shipping options available during checkout.

• A country or address may be unavailable because of carrier restrictions, product restrictions, sanctions, customs rules, or operational limitations.
• Certain products may have different destination restrictions because of batteries, liquids, electrical specifications, size, weight, or local regulations.
• We may be unable to ship to some post office boxes, military addresses, forwarding services, hotels, or remote areas.
• An order may be cancelled and refunded if the selected destination cannot be served.

Orders are prepared after successful payment confirmation and any required security or address checks. Processing time is separate from carrier transit time.

Weekends, public holidays, promotional events, security checks, product availability, and unusually high order volumes may extend processing time.

Available shipping methods and charges are calculated or displayed during checkout based on the destination, products, parcel weight, parcel dimensions, and carrier availability.

• Standard, tracked, or expedited options may be offered where available.
• A shipping method shown for one destination may not be available for another.
• Promotional or free shipping may be subject to a minimum order value, excluded products, eligible destinations, or a limited period.
• Additional charges not collected by Flowressa, such as import duties or remote-area carrier fees, may apply.

The delivery estimate shown during checkout, in your order confirmation, or in shipping communications is an estimate rather than a guaranteed arrival date unless we expressly state otherwise.

Estimated delivery time normally consists of:

• Processing time: the period required to confirm, prepare, and dispatch the order.
• Transit time: the period between carrier collection and delivery.
• Customs time: any time required for import review, duties, taxes, or documentation.

If no specific delivery date has been agreed, the order will be handled within the period required by applicable law. If we become unable to meet a promised shipping timeframe, we will provide the delay, cancellation, or refund options required by applicable law.

When tracking is available, the tracking number or link will be sent to the email address used for the order. Tracking information may require time to appear after the parcel is handed to the carrier.

• Check your spam or junk folder if you do not see the shipping confirmation.
• Carrier scans may not appear at every stage of the journey.
• International tracking may pause while a parcel is in transit between countries or undergoing customs processing.
• A “delivered” scan may indicate delivery to a safe place, reception desk, household member, or local collection point.

You are responsible for reviewing the recipient name, telephone number, street address, apartment or unit number, city, postal code, state or region, and country before submitting the order.

Contact us immediately if you notice an error. We will attempt to assist, but an address change cannot be guaranteed after processing or dispatch has started.

If a parcel is delayed, returned, redirected, or charged additional fees because the address was incomplete or incorrect, reasonable reshipping or carrier charges may apply where legally permitted.

International orders may be reviewed by customs and may be subject to import duties, value-added tax, handling fees, brokerage charges, or other government and carrier charges.

Where these charges are not expressly collected during checkout, they may be requested from the recipient by the customs authority, postal service, or delivery carrier. Flowressa does not control the assessment, amount, or timing of charges imposed by third parties.

• The recipient may be required to provide identification or import information.
• Customs rules and thresholds vary by destination and may change.
• A parcel may be delayed, held, returned, or destroyed if customs requirements are not completed.
• Contact the relevant customs authority for destination-specific guidance before ordering.

Delays may occur because of circumstances including weather, customs, public holidays, carrier capacity, security inspections, transportation disruption, incorrect addresses, labor action, regional events, or other circumstances outside our reasonable control.

If a significant delay affects a promised shipping timeframe, we will communicate available options as required by applicable law. These may include accepting a revised timeframe or cancelling the affected unshipped products for a refund.

Products from the same order may be shipped separately because of product availability, parcel size, warehouse location, carrier restrictions, or operational reasons.

Separate parcels may arrive on different dates and may have different tracking numbers. Receiving one parcel does not necessarily mean the entire order has been delivered.

If tracking shows delivery but you cannot locate the parcel, first check the delivery address, household members, neighbors, reception areas, safe places, parcel lockers, and any carrier delivery notice.

Contact the carrier and Flowressa promptly if the parcel remains missing. We may ask for your order number, tracking number, delivery address confirmation, and other information needed to investigate.

Remedies for a lost or missing parcel will be determined according to the investigation, carrier information, and applicable consumer law. Nothing in this policy transfers responsibility to you earlier than applicable law allows.

Inspect the parcel and products as soon as reasonably possible after delivery. Contact us promptly if the package is visibly damaged, opened, missing products, or contains an incorrect item.

Please include:

• Your order number and contact details.
• Clear photos of the outer parcel, shipping label, internal packaging, and affected product.
• A description of the damage, missing item, or delivery issue.
• Any carrier report or delivery notice available to you.

Keep the packaging and affected product until we confirm whether they are needed for inspection, return, or carrier investigation.

A parcel may be returned to the sender if delivery is refused, collection is not completed, customs charges are not paid, import requirements are not satisfied, or the address is incorrect or incomplete.

When a parcel is returned, we will review its condition and the reason for return. Where legally permitted, original shipping, return shipping, customs, carrier, or handling costs may be deducted from a refund or charged before reshipment.

Products that cannot be safely restocked because of damage, hygiene concerns, or legal restrictions will be handled according to applicable law and our Return Policy.

We may update this Shipping Policy to reflect changes in carriers, destinations, services, costs, business practices, or legal requirements.

The updated policy will be posted on this page with a revised “Last updated” date. The policy applicable to an order will be interpreted together with the shipping information presented during checkout and any mandatory consumer rights.

Contact Flowressa if you need help with a shipping address, tracking update, delayed parcel, damaged delivery, or another shipping-related issue.

Include your order number whenever possible so our team can review the order more efficiently.