Return Policy

This Return Policy applies to products purchased directly through flowressa.com. It should be read together with our Terms of Service and Shipping Policy.

Flowressa wants customers to shop with confidence. We accept eligible returns that meet the conditions below and provide additional remedies where a product is damaged, defective, incorrect, or otherwise protected by applicable consumer law.

For an eligible change-of-mind return, contact Flowressa within 14 calendar days after the date of delivery. Where applicable law provides a longer return or withdrawal period, the legally required period will apply.

After a return is authorized, send the item back within the timeframe stated in the return instructions. A return request may expire if the item is not dispatched within that period, except where applicable law requires otherwise.

Requests received after the standard return window may be reviewed individually but cannot be guaranteed unless the item is defective or another mandatory legal right applies.

To qualify for a standard change-of-mind return, the item must normally meet all applicable conditions below:

• The return request was submitted within the applicable return period.
• The product is unused, unworn, unwashed, undamaged, and in resalable condition.
• All protective films, hygiene seals, security seals, tags, labels, and packaging remain intact where supplied.
• All accessories, manuals, gifts, cables, attachments, tools, and other included components are returned.
• The product has not been altered, customized, repaired, or assembled in a way that reduces its condition or value.
• Valid order information or another reasonable proof of purchase is provided.

You may inspect a product only to the extent reasonably necessary to determine its nature, characteristics, and function. A deduction may apply where handling beyond that level reduces the product’s value, to the extent permitted by law.

The following items are generally not eligible for a change-of-mind return, except where defective or where applicable law provides otherwise:

• Products that have been used, worn, washed, damaged, altered, or incompletely returned.
• Products missing original packaging, seals, accessories, labels, or included components.
• Personalized, engraved, custom-made, or specially ordered products.
• Gift cards, digital products, downloadable content, or services already fully supplied with the required consent.
• Clearance, final-sale, or promotional products expressly marked as non-returnable, where permitted by law.
• Products damaged through misuse, neglect, accidental damage, improper storage, or failure to follow instructions.
• Products subject to hygiene or health-protection exclusions after the relevant seal has been opened.

For health and hygiene protection, certain beauty, skincare, hair, nail, massage, oral-care, and personal-use products cannot be returned after being opened, unsealed, tested on the body, or used.

Examples may include:

• Teeth-whitening tools, oral-care accessories, toothbrush-related items, and products intended for contact with the mouth.
• Skincare applicators, cleansing tools, facial tools, and products intended for direct skin contact.
• Hair-removal tools, scalp tools, massage tools, and reusable personal-care attachments.
• Nail tools, manicure or pedicure accessories, and products that may contact skin or nails.
• Cosmetic products, liquids, creams, gels, or products with opened protective packaging.

Contact Flowressa as soon as reasonably possible if your order arrives damaged, defective, incomplete, or different from what you ordered. Reporting the issue promptly helps us preserve carrier and supplier evidence.

Please provide:

• Your order number and the email address used for the order.
• A clear description of the problem.
• Photos or video showing the outer parcel, shipping label, internal packaging, product, damage, defect, or missing contents.
• Any serial number, batch number, model number, or product label relevant to the issue.

After review, an appropriate remedy may include repair, replacement, reshipment, partial refund, full refund, or another remedy required by applicable law.

Do not discard the product or packaging until we confirm whether they are needed for inspection, return, carrier investigation, or safe disposal.

Do not send a return to an address shown on the original parcel without first receiving return instructions. The correct return location may differ from the dispatch, supplier, or carrier address.

Unauthorized or incorrectly addressed returns may be delayed, refused, lost, or returned to the sender.

Pack the item securely to prevent damage in transit. Use the original product packaging when reasonably possible and place it inside suitable protective shipping packaging.

• Remove or cover old shipping labels that could misdirect the parcel.
• Include the return reference or requested order information.
• Do not attach shipping labels directly to retail packaging where this would damage it.
• Use sufficient protection for glass, electronic, delicate, or multi-part products.

Returned items may be inspected to confirm identity, condition, completeness, use, hygiene status, and eligibility. Approval is not final merely because a return parcel was delivered.

For a standard change-of-mind return, the customer is generally responsible for return shipping costs unless Flowressa agrees otherwise or applicable law requires Flowressa to cover them.

If the item is confirmed to be defective, damaged on arrival, incorrectly supplied, or otherwise subject to a seller-paid remedy, Flowressa will provide or reimburse a reasonable approved return method where required.

• Use a tracked shipping service and retain the receipt and tracking number.
• Flowressa is not responsible for an untracked return lost before it reaches the approved return location, except where applicable law provides otherwise.
• Premium or expedited return shipping chosen without approval may not be reimbursed.
• Original express or premium outbound shipping charges may not be refundable beyond the least expensive standard delivery option where applicable law allows.

Exchange availability depends on product stock, the destination, product eligibility, and operational availability. We cannot reserve replacement stock until an exchange is approved.

Where a direct exchange is unavailable, you may be asked to return the original item for a refund and place a new order for the preferred product.

Price differences, shipping charges, taxes, discounts, and promotional eligibility may be recalculated for a replacement or new order.

After an eligible return is received and inspected, we will notify you whether the refund has been approved, reduced, or declined and provide the reason where appropriate.

Approved refunds are normally issued to the original payment method. Flowressa aims to submit approved refunds within 5–10 business days after inspection, unless a shorter period is required by applicable law.

• Banks, card issuers, and payment providers may require additional time to display the refund.
• Shipping, customs, duties, gift wrap, and third-party charges may be non-refundable where legally permitted.
• A reasonable deduction may apply for missing components, damage, use, or reduced value caused by handling beyond what is necessary to inspect the product.
• If the original payment method is unavailable, an alternative refund method may be arranged where permitted.

Contact us as soon as possible if you want to cancel or modify an order. We will try to assist, but cancellation or modification cannot be guaranteed after processing, packing, or dispatch has started.

If an order has already shipped, you may need to wait for delivery and follow the return process. Shipping, redirection, interception, customs, or return costs may apply where legally permitted.

Flowressa may cancel an order because of payment failure, product unavailability, incorrect pricing, suspected fraud, shipping restrictions, or information that cannot be verified. Amounts collected for cancelled products will be refunded.

International customers must contact Flowressa before returning an item. Return destinations and instructions may vary by country and product.

• Declare the parcel accurately as a returned product where required.
• Do not declare a false value or mark a commercial return as a gift.
• The customer is generally responsible for change-of-mind return shipping, customs, brokerage, and import-related return charges.
• Flowressa is not responsible for customs delays caused by incomplete or inaccurate return documentation.
• Original import duties and local taxes may need to be reclaimed from the relevant authority rather than Flowressa.

Where the return concerns a confirmed defect, incorrect item, or seller responsibility, we will provide the remedy and reasonable cost support required by applicable law.

Flowressa may review return activity to protect customers, prevent fraud, and maintain fair access to products and services.

We may refuse a return, restrict an account, or request additional verification where there is reasonable evidence of fraud, counterfeit substitution, repeated misuse, empty-box returns, altered products, false damage claims, manipulated tracking, or another material policy violation.

Any action taken under this section remains subject to applicable consumer law and will not remove mandatory rights relating to defective or incorrectly supplied products.

We may update this Return Policy to reflect changes in products, carriers, return locations, business practices, or legal requirements.

The updated policy will be posted on this page with a revised “Last updated” date. The policy applicable to an order will be interpreted together with the terms presented at checkout and any mandatory consumer rights.

Contact Flowressa before sending any return. Include your order number, the item you want to return, the return reason, and any supporting photographs.